CMS
FAQ, practical guidance, and Waxo support flows.
# Waxo Help Center
Welcome to the Waxo Marketplace help center.
## Frequently asked questions
### How do I buy on Waxo? 1. Search for a product. 2. Add it to your cart. 3. Choose a delivery option. 4. Pay with one of the payment methods available for your market.
### How do I track my order? You can review your orders from your customer account. Some channels such as WhatsApp and USSD also support limited order tracking within the current MVP scope.
### How do I contact support? Use the Contact page, the website support center, or the official support channels displayed by Waxo.
### How do I request a refund? When a refund is approved, it is processed through the original payment rail or through the internal wallet when applicable. Some cases may require manual verification.
## Useful information
- Products are sold by third-party sellers present on the marketplace. - Availability, pricing, promotions, and timelines may vary by seller and market. - Some omnichannel capabilities remain intentionally bounded within the current MVP scope.
## Need more help?
If you cannot find the answer to your question, contact support using the official channels displayed on the platform.