CMS
Contact channels and support process.
# Contact Waxo
For any request related to your account, an order, a refund, a dispute, or a general question, use the official channels displayed on the platform.
## Contact channels
- Web support through the forms and interfaces available on the site - Marketplace support through customer, seller, and admin spaces - Active omnichannel support within the current MVP scope
## Before contacting support
Please prepare the following whenever possible:
- your order code if available - the relevant channel - a short description of the issue - any useful screenshot or supporting file
## Response times
Handling times may vary depending on the nature of the request, its severity, and operating hours.
## Urgent cases
Payment incidents, blocked orders, active disputes, or manual refund situations should be reported with as much context as possible to speed up handling.